Minneola City Hall
800 N US Hwy 27
(352) 394-3598, ext. 210
Monday – Thursday: 7:30 A.M. – 6:00 P.M.
Address: P.O. Box 678
Hours Utility Emergency Number:
A program of
the Finance Department, the Utility Billing Department provides
utility customers with the following:
Initiating and terminating customer services, as needed
Providing account information and solutions to its customers
notification of monthly consumption results through a
computerized billing system
Processing cash, check, MasterCard, or American
provides water and sewer service to city and non-city
residents. Additionally, the Department administers and
oversees the City’s residential garbage and recycling services
provided by a private provider under a franchise agreement. The
Department also administers the monthly stormwater customer
charge. Specific utility information is as follows:
Utility service can be activated by going into the utility
billing customer service office located at 800 N US Hwy 27,
Minneola, FL. If you have purchased a home, we
must have a copy of your Driver License a copy of the front of
the closing papers, along with the service address, mailing
address and contact phone number. We must have all documents
before water services can be changed to your name.
If you are renting a home,
you must have a copy of your Driver License a copy of your
Rental Agreement. We must have all documents before water
services can be changed to your name.
A $10.00 turn on fee for water is
charged for the activation of all new service accounts.
Note: If you have an
irrigation/sprinkler system, re-set to avoid excessive use and
high water bills.
A non-refundable utility connection fee is
required for all new activations. The Residential non-refundable
connection fee is $50.00. A residential property with a
reclaimed irrigation meter requires a $100.00 non-refundable
connection fee. The non-resident, renter and realtor
non-refundable connection fee is $100.00. The construction meter
refundable deposit will remain $1,000.00.
Utility bills are processed in 2 cycles and
mailed by the 1st
of every month. Bills not paid by the
day after the bill date are subject to a late
charge. If the
account remains unpaid as of 5:00 P.M. on the due date, a second
notice will be mailed including a 10% fee assessed to the unpaid
balance. Accounts not paid by the
day after the bill date are subject to
disconnection. There will be a $10.00 charge to turn the water
off and a $10.00 charge to turn the water on. There is an
additional $100.00 fee to have the water turned back on after
working hours when shut off for non-payment.
Water Service Billing
accepts utility payments through the mail, over the counter in
the utility billing customer service office at City Hall, in a
drive-through after hours drop box in the front parking lot of
the building and a walk-up drop box at the back entrance to the
We accept Mastercard, personal checking, personal savings, business
checking, business savings forms of payment. Have your water bill available because you will
need to have your account and pin number ready.
Click below for payment on line
utility accounts are not considered paid until the City has
received the payment. Mail postmarks are not considered when
determining when an account has been paid.
Water Base Charge*: $7.00*
Sewer Base Charge: $15.40
Stormwater Service Fee: $4.00
Garbage Collection Fee: $18.78
Garbage Collection Fee: $43.90 (Commercial)
Connection & Delinquency Ordinance
charge is for City residents, non-city residents have an
additional 25% charge, Oak Valley $9.61 base charge plus $2.08
per 1,000 gallons
Water Rates Ordinance
Water Rate Schedule
Emergency and Off
Hours Utility Service Calls Recovery Fee click
Use....A Family Survey (provided by St. John's
River Management District) click
IRRIGATION RULES AND
Ordinance 2009-08 of Minneola, FL providing for local
implementation of the water conservation rule for landscape
irrigation of the St. John’s River Water Management District.
The following rules apply:
Irrigation is not permitted
between the hours of 10:00 A.M. and 4:00 P.M.
Daylight Savings (2nd Sunday in March to the 1st
Sunday in November)
Odd Addresses – Wednesday and Saturday
Even Addresses – Thursday and Sunday
Eastern Standard Time (1st Sunday in November to
2nd Sunday in March)
Odd Addresses – Saturday
Even Addresses – Sunday
Irrigation shall be limited
to the application of no more than ¾ of water in irrigated
New landscaping may be
irrigated on any day at any time during the first 30 days
and every other day for the next 30 days, for a total of one
60 day period, providing that the irrigation is limited to
the minimum amount necessary for such landscape
Low-volume irrigation is
permitted anytime with a hand-held hose equipped with an
automatic shutoff nozzle.
For more information regarding
garbage services are provided to city residents thru WastePro.
The charge is included with the utility bill.
Monday and Thursday of each week
if you live East of Hwy 27
Tuesday and Friday if you live
West of Hwy 27
*Residents in Highland Oaks, Ridge
Crest Loop, The Reserve, and Zaltana Circle have toters supplied
by WastePro. Those residents with toters have garbage pickup
once a week on the following scheduled days:
Thursday of each week if
you live East of Hwy 27
Friday of each week if
you live West of Hwy 27
The size of
your garbage container cannot be larger than 32 gallons.
Household garbage must be bagged and in cans.
are limited to: newspaper, metal cans, plastic bottles and jugs,
and clear glass jars with labels removed. Recycle bins are
available upon request, up to two bins per household.
and recycling will be picked up on Wednesdays. Yard waste must
be cut to 4’ or less and bundled and grass clipping must be
bagged and placed at the curb
pick-up you must call 800-640-6875.
Waste Services Holidays are:
*When a Holiday falls on a
regularly scheduled collection day the service will be provided
on the following regular scheduled day
For Garbage Collection
For Garbage Collection
For Garbage Collection